Privacy Policy

1.    Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

2.    Why and When Consent is necessary.

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

3.    Why We Collect Your Data

We collect your information to enable us to provide you with health care services. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. Our staff will check your details with you to ensure they are up-to-date and correct.

4.    What Data Do We Collect?

We collect Personal Data and Special Categories of Data that include but not limited to:

5.    When, Why and with Whom we Share Your Data

We share your personal information:

6.    How Long We retain Your Data

We will retain your Personal Data for six years as per South African regulations.

7.    Where We Hold Your Data

At all times we will endeavor to hold your Data on servers within the Republic of South Africa.

8.    Your Acknowledgment of this Notice and Your Rights

Under General Data Protection Regulation, you have rights, and these are listed below.

  1. Rights to Be informed.
    The General Data Protection Regulation sets out the information we must provide to you about your Data. All the information we are required to give you is contained within this Privacy Policy. If you do not understand any part of this, you should contact us immediately and we will be happy to explain it to you.
  2. Right of Access
    You have the right to access and obtain a copy of your Personal Data, and any supplementary information that we hold about you to enable you to verify the lawfulness of the processing carried out. This will be provided free of charge, unless your request is unfounded, excessive or repetitive, and the information will be sent to you within 30 days of your request being received.
  3. Right to Rectification
    You have the right to request that we correct any inaccuracies in the Personal Data we hold about you. This will be corrected within one month.
  4. Right to erasure
  1. Right to restrict processing
  1. Right to Data Portability
  1. Right to object to processing
  1. Right to object to automated decision-making including profiling
  1. Right to Withdraw Consent

Where the legal basis of Consent has been used for collecting the data, you have the right to withdraw that consent at any time. Where you exercise your right to withdraw consent, any data processed prior to the withdrawal of consent will remain valid.

  1. If you would like to exercise any of your rights above, please contact our service department , service@trumd.co.za .


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