How It Works
Getting quality healthcare has never been easier. TruMD connects you with HPCSA-registered doctors through secure online consultations, providing expert medical advice, prescriptions, and ongoing support—all from the comfort of your home. Accessible, affordable, and hassle-free healthcare is just a few clicks away.
How it works
Step 1: Download & Register on the App
Start by downloading the TruMD app from the App Store or Google Play. Register your account to securely access telemedicine services anytime, anywhere.
How it works
Step 2: Log In
Complete your profile by adding your personal information and medical history. This helps doctors provide tailored healthcare and advice and ensures a seamless consultation process.
How it works
Step 3: Consult Online
Join a secure video call or chat with a doctor to discuss your symptoms, receive a diagnosis, and get expert medical advice—all from the comfort of your home.
How it works
Step 4: Receive a Prescription and Medical certificate
If needed, your doctor will issue an digital script, which you can use at your preferred pharmacy. TruMD also offers follow-up appointments and ongoing medical guidance to support your long-term health.
Affordable Healthcare
Our Plans
TruMD offers easy and flexible payment options to ensure accessible healthcare for everyone. Patients can pay securely using debit or credit cards, medical aid where applicable, or other convenient digital payment methods. Our seamless payment process ensures a hassle-free experience, allowing you to focus on your health without financial stress.
Individual Plans
Most Popular
R99
/ Month
OR
R1000
/ Year
- Unlimited Doctor's Consultations
- Doctor's Script
- Medical Certificate/Sick Note
- No Appointment needed
- Inhouse Full Time Doctors
- Inhouse Full Time Clinical Associates
- Virtual Clinic Check-Ups
- Monday to Friday
Family Plans (Family of 6)
R249
/ Month
OR
R2500
/ Year
- Unlimited Doctor's Consultations
- Doctor's Script
- Medical Certificate/Sick Note
- No Appointment needed
- Inhouse Full Time Doctors
- Inhouse Full Time Clinical Associates
- Virtual Clinic Check-Ups
- Monday to Friday
Once-Off Consultation
R99
/ Once-off
- Once-Off Doctor's Consultation
- Doctor's Script
- Medical Certificate/Sick Note
- No Appointment needed
- Inhouse Full Time Doctors
- Inhouse Full Time Clinical Associates
- Virtual Clinic Check-Ups
- Monday to Friday
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Have questions?
Frequently Asked Questions
1. What is telemedicine consultation?
Medical teleconsulting is a service that allows patients to consult with registered medical practitioners remotely using video calls, voice calls, or secure messaging platforms.
2. Are remote consultations safe?
Yes, we use encrypted communication channels and adhere to strict privacy guidelines to ensure the confidentiality of your medical information.
3. What medical issues can I remotely consult for?
Virtual consultations can address a wide range of non-emergency medical issues, such as cold and flu symptoms, allergies, skin conditions, minor injuries, medication management, mental health concerns and all chronic conditions.
4. What device can I use for a virtual consultation?
You will need a device with a camera and microphone, such as a smartphone, tablet, or computer, and a stable internet connection.
5. Can I use medical aid to consult virtually?
Many health plans now cover virtual consultations, but coverage may vary depending on your provider and policy.
6. What method can I use if I don’t have internet access?
If you encounter technical difficulties, please contact our team on the TruMD Tollfree number 0800 878 633, and they will assist you in resolving the issue promptly.
7. Can I get a medical certificate/prescription from consulting virtually?
Yes , depending on the nature of your medical issue, the healthcare provider may prescribe medication during the virtual consultation. However, certain medications may require an in-person evaluation or additional testing.
